Privacy policy

Introduction

This Privacy Policy explains how Valbourne collects, uses, stores, and protects your personal information when you visit our website, place an order, or communicate with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Billing and shipping address
Email address
Phone number
Order details
Payment-related information processed through our payment providers
Communications with customer support
Device information
Browser information
IP address
Cookies and similar technologies

How We Use Your Information

We may use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Detect fraud and improve security
Improve our website and services
Respond to inquiries
Meet legal and regulatory obligations
Conduct advertising and measurement activities

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Keep the website functioning properly
Remember user preferences
Improve website performance
Measure website usage
Support advertising and marketing activities

You may manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

Service Providers

To operate our store, we work with trusted third-party service providers that assist with services such as:

Website hosting
Payment processing
Order fulfillment
Shipping
Customer support
Advertising and measurement
Security and fraud prevention

These providers only receive information necessary to perform their services on our behalf.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions
Provide customer support
Meet legal obligations
Resolve disputes
Enforce our agreements

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

No method of electronic storage or internet transmission can be guaranteed to be completely secure.

International Transfers

Your information may be processed or stored in countries other than your own where our service providers operate.

Where applicable, we take reasonable measures to help protect transferred personal information.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the ability to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where applicable
Request restriction of certain processing activities
Object to certain uses of your information
Request a copy of your information where applicable

To exercise any available rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children where prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates become effective when published on this website.

Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us.

Customer Support Hours

Monday to Saturday: 9:00 AM–5:00 PM EST
Sunday: Closed

Average response time: Support is provided from The Netherlands with dedicated English-language support for US customers. We aim to respond within 24 hours on business days.