Terms of service

Welcome

Welcome to Valbourne. These Terms of Service govern your use of our website and your purchase of products from our store. By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

Eligibility

By placing an order, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

Products

We strive to present our products as accurately as possible. However, colors, sizes, and product appearance may vary depending on your device or display settings.

We reserve the right to update, discontinue, or modify products and product information at any time without prior notice.

Pricing

All prices displayed on our website are shown in the applicable currency at checkout.

We reserve the right to correct pricing errors, cancel orders affected by obvious pricing mistakes, or update prices without prior notice.

Orders

After placing an order, you will receive an order confirmation. Acceptance of an order occurs when we dispatch your order.

We reserve the right to refuse or cancel orders for reasons including, but not limited to:

Suspected fraud
Payment authorization issues
Product availability
Pricing or technical errors

If payment has already been received for a cancelled order, an appropriate refund will be issued.

Payments

Payment must be successfully completed before an order is processed.

Shipping

Orders are processed within 1–2 business days.

Estimated delivery within the United States is generally 3–5 business days after dispatch. Delivery estimates are not guarantees and may be affected by circumstances beyond our control.

Returns and Refunds

Customers may request a return within 30 days after delivery.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

Please also review our Refund Policy.

Intellectual Property

All content on this website, including text, images, graphics, logos, branding, and design elements, is owned by or licensed to Valbourne and may not be copied, reproduced, or used without permission.

Acceptable Use

You agree not to:

Use the website unlawfully.
Attempt unauthorized access to our systems.
Interfere with the operation or security of the website.
Upload harmful software or malicious code.

Disclaimer

We work to keep our website accurate and available but cannot guarantee uninterrupted operation or that all information will always be free from errors.

Products and services are provided as available to the extent permitted by applicable law.

Limitation of Liability

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

To the extent permitted by law, our liability is limited to the amount paid for the relevant order.

Privacy

Your use of our website is also governed by our Privacy Policy.

Changes

We may update these Terms from time to time. Updated versions become effective when published on our website.

Contact

If you have questions about these Terms, please contact us.

Customer Support Hours:

Monday to Saturday: 9:00 AM–5:00 PM EST
Sunday: Closed

Average response time: Support is provided from The Netherlands with dedicated English-language support for US customers. We aim to respond within 24 hours on business days.