Refund policy

Return Window

Customers may request a return within 30 days after receiving their order.

Returned items should be sent back in their original condition where reasonably possible, including any original packaging, unless the item is defective or applicable law provides otherwise.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not be eligible for return if opened, used, or otherwise excluded by law. Product-specific exclusions will be identified where applicable.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item, or applicable law provides otherwise.

Refund Process

After receiving and inspecting the returned item, we will notify you whether your refund has been approved.

Approved refunds are generally processed within 5–10 business days. Your financial institution may require additional time before the funds appear in your account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and, where possible, photographs of the issue so we can assist you.

Exchanges

If exchanges are offered, they are subject to product availability. Where an exchange is not possible, a refund or alternative solution may be offered.

Order Cancellations

Orders may be cancelled before shipment where possible. Once an order has been dispatched, it may need to be returned through the normal returns process.

Customer Rights

Nothing in this Refund Policy limits any non-waivable rights available to consumers under applicable law.

Customer Support Hours

Monday to Saturday: 9:00 AM–5:00 PM EST
Sunday: Closed

Average response time: Support is provided from The Netherlands with dedicated English-language support for US customers. We aim to respond within 24 hours on business days.

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