Shipping policy

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Orders placed after the daily cut-off time or on public holidays will begin processing on the next applicable business day.

Order Cut-off Time: 12:00 PM EST, Monday–Saturday.

Shipping Times

After dispatch, estimated delivery within the United States is generally 3–5 business days.

Please note that delivery estimates are provided in good faith and may vary due to weather conditions, carrier delays, customs inspections, holidays, or other circumstances beyond our control.

Shipping Costs

We offer free shipping on all orders delivered within the United States.

Order Tracking

Once your order has been shipped, you will receive tracking information via email, allowing you to monitor the progress of your shipment.

Shipping Carrier

Our primary shipping partner is USPS. Depending on operational requirements, we may occasionally use another reputable carrier offering a similar level of service.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect address is provided, please contact us as soon as possible. While we will do our best to assist before shipment, we cannot guarantee that address changes can be made once an order has entered the fulfillment process.

Delayed or Lost Shipments

If your shipment is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to investigate the issue and help reach an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us.

Customer Support Hours

Monday to Saturday: 9:00 AM–5:00 PM EST
Sunday: Closed

Average response time: Support is provided from The Netherlands with dedicated English-language support for US customers. We aim to respond within 24 hours on business days.