FREQUENTLY ASKED QUESTIONS
How do I track my order?
Once your order has been shipped, you will immediately receive a confirmation email, which includes a link to your personal tracking information so you can stay informed about your order’s whereabouts at any time.
How do I return my items?
We’re sorry to hear that you want to return your items. For more information on our return and exchange policies, please see our Refund Policy page.
Is there a satisfaction guarantee?
Not in love? We can promise you a lot, but you'll only truly find out by trying it yourself.
That’s why we offer a risk-free 30-day money-back guarantee on all orders. If you're not satisfied, you can return your product within 30 days, and we’ll refund you the full amount.
How do I get in touch with you?
For customer service, please contact us at info@valbourne.com.
Send us an email and we will respond as soon as possible.
Please note: we do not provide customer support via Instagram or Facebook. Contact is only handled through email.
To avoid delays, kindly refrain from sending multiple emails about the same inquiry.
Is my payment secure?
Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.
